FAQ

You can find the questions frequently asked by our guests in this section. If you cannot find the answers to your questions in this section, please contact us. Our travel experts will gladly answer all of your questions.

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How long does the booking process take?

After receiving your request, it takes between 10-20 minutes depending on the instantaneous intensity of the facility. When the reservation process is completed, we are informed by message or by calling us.

What methods of payment accepted?

You can pay in cash, by Bank Transfer/EFT or by Master/Visa credit card.

Can you issue invoices on behalf of the company?

You can issue an invoice on behalf of the company after documenting the connection of the person making the accommodation with the company they want to invoice.

Can I use more than one payment method to pay for a reservation?

Of course you can use it. You can benefit from all of our payment methods in the form of partial payment.

What are the cancellation and date change conditions?

You can access all necessary information on our Change Cancellation Refund Policy page.

Date changes are made according to the availability of the relevant facility.

Booking Questions

Can I make changes to a pending reservation request?

Of course you can.

Can I stay with my pet?

Although it varies according to the operating rules of the facility, you can see the facilities that accept it from the facility information. For accepting facilities, pets are accepted if you have all the necessary documents with you, are fully vaccinated and weigh a maximum of 5 kg.

How can I check the reservation status?

After the confirmed reservation, we send our guests a voucher document. Afterwards, you can make inquiries with the reference number or your name on your voucher document.

How can I check in to the facility after making my reservation and payment?

Our guests who are citizens of Turkey can enter with the HES Code and ID, while our other guests can enter with a passport.

Can I create a reservation only for myself?

Of course you can create.

Other Questions

To what extent can I benefit from the activities of the facility?

You can benefit from all the facilities offered by the facility for a fee or free of charge. Facilities of the facility are clearly stated in our records.

Note: Due to the Covid-19 Pandemic measures, the facilities may be restricted within the scope of the measures to be taken.

I checked in to the facility but I didn't like/disturb/want the conditions. How can I log out in such cases?

Firstly, you will be charged for the day you stay at the property. The property may also apply a No-Show fee for days of absence. This is entirely at the discretion of the facility.

How can I reach the facility I booked from regions such as Airport / Train Station / Bus Station?

Apart from providing transportation with your own, you can benefit from the transfer vehicles of our facility or agency for a fee.

What should I do if I forgot something at facility?

You must contact the property or us immediately. We keep the forgotten item for you in the safe of the facility and expect you to receive it. If you are too far from the region, we can send your goods to the address you specified by cargo with counter payment.

How do I share travel details with others?

If you wish, you can share the details of your trip in the reviews section of our website www.almiraresidence.com.tr for our accommodation customers only.

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